At Orrling Jewelery we care about you as a customer, which means that we handle your personal data in a way that takes your privacy into account. This privacy policy describes which personal data we collect through our interactions with you and how we use this data. The privacy policy also describes your rights towards us and how you can assert your rights. You can always contact us if you have questions about privacy protection and the processing of personal data by sending an email to contact@orrlingjewellery.com or calling customer service on +46 (0)42 13 84 40

 

WHAT IS PERSONAL DATA AND WHAT IS PERSONAL DATA PROCESSING?

Personal data is any kind of information that can be directly or indirectly linked to a living person. For example, name, social security number, address, e-mail address, phone number, picture, purchase history, etc. A processing of personal data is everything that is done with them, for example collection, processing, modification, storage, reading, disclosure, identification or deletion.

 

HOW DO WE USE PERSONAL DATA?

We use personal data to conduct our business and deliver the products and services we provide. We also use the information to create a better experience when visiting the website and to inform you about products. In addition, we use personal data for marketing activities and to display more relevant advertisements about our products. Orrling Jewelery processes personal data in order to provide relevant content on the website www.orrlingjewellery.com, e.g. to ensure that website content is presented effectively on your device according to your preferences. The processing is necessary to satisfy our and your legitimate interest in providing information and services on the website. The personal data that is processed is information about how you interact with us, e.g. how you use our services, page response time, download errors, how you reached and left the service, device information, e.g. IP address, browser settings, operating system, platform and screen resolution, national settings and language settings. The personal data is kept from the date of collection and 36 months thereafter. Orrling Jewelery processes personal data for the purpose of selling products in the web shop, e.g. to administer orders and deliveries as well as handle complaints and warranty matters. The processing is necessary for us to be able to fulfill our obligations according to the purchase agreement. If the information is not provided, our obligations cannot be fulfilled and we are therefore forced to refuse you the purchase. The personal data that is processed is identity data, e.g. name and social security number, contact details, e.g. postal address, phone number and email address, as well as purchase information, e.g. ordered products and order total. The personal data is kept until the purchase has been completed, including delivery and payment, and 36 months thereafter in order to handle any complaints and warranty matters. Orrling Jewelery processes personal data for the purpose of selling products in our own stores, e.g. to administer purchases, orders and payments. The treatment is necessary to fulfill the contract with you. If the information is not provided, our obligations cannot be fulfilled and we are therefore forced to refuse you the purchase. The personal data that is processed is identity data, e.g. name, contact details, e.g. phone number, payment information, e.g. credit card number, validity date and CVV code, as well as purchase information, e.g. ordered products and order total. The personal data is kept until the purchase has been completed, including delivery and payment, and for 36 months thereafter in order to handle any complaints and warranty matters. Orrling Jewelery processes personal data in order to prevent and investigate crimes against the company, e.g. in order to prevent and investigate threats, thefts and break-ins in our own stores. The processing is necessary to satisfy our legitimate interest in preventing and investigating crimes against the company. The personal data processed are video recordings from camera surveillance. The personal data is preserved from the time of collection and for a period of 3 months thereafter. Orrling Jewelery processes personal data in order to improve products, e.g. to handle guarantees, complaints, as well as for quality and product improvement work. The processing is necessary to satisfy our and your interest in providing error-free products. The personal data that is processed is identity data, e.g. name, purchase information, e.g. information about the time of purchase, article number and the case itself. The personal data is kept during the case handling period and for 6 months thereafter to be able to respond to the case if follow-up questions arise from the customer about how the case was handled. Orrling Jewelery processes personal data for the purpose of handling customer service matters, e.g. to communicate with you and answer inquiries that come in to customer service or in other digital channels (including social media) and investigate complaints and support matters. The processing is necessary to satisfy our and your interest in handling customer service matters. The personal data that is processed is identity data, e.g. name and social security number, contact details, e.g. address, e-mail address and telephone number, correspondence with you and purchase information, e.g. information about the time of purchase, article number and the complaint or case itself. The personal data is kept during the case handling period and for 6 months thereafter to be able to respond to the case if follow-up questions arise from the customer about how the case was handled. Orrling Jewelery processes personal data for the purpose of fulfilling legal obligations such as complying with applicable legislation, e.g. accounting law and GDPR. The personal data that is processed is identity data, e.g. name, contact details, e.g. address, purchase information, e.g. time of purchase, item number and order amount. The personal data is kept for 7 years according to the Accounting Act.

Orrling Jewelery processes personal data for the purpose of marketing our products, e.g. to communicate relevant information about our products and services to you, as well as for marketing or offers related to our products, or products and services provided or marketed by our partners. The processing is necessary to satisfy our and your interest in marketing our products and offers. The personal data that is processed is e.g. name, e-mail address, address and telephone number. The personal data is kept during the customer relationship or until you notify us that you no longer wish to receive such communications.

 

HOW DO WE COLLECT PERSONAL DATA?

We receive certain personal data directly from you, when you subscribe to a newsletter, register for an event, buy a product or contact us for customer service. We collect some of the personal data by registering how you interact with our website, for example through the use of technology such as cookies. Sometimes we also collect personal data from third parties. Examples of third-party sources, which may vary over time, are providers of payment transactions, service providers who offer data to enable us to tailor our online marketing, and partners we work with to organize events.

 

RECIPIENTS OF PERSONAL DATA AND REASONS WHY WE SHARE YOUR PERSONAL DATA

We will not sell or rent your personal data to other companies. We transfer to, or share your personal information with, selected recipients if it is necessary for the purpose for which the information was collected, for example to provide a product or service that you have requested. Personal data assistants are companies that process personal data on our behalf and on our instructions. These companies must comply with our requirements for security in the form of technical and organizational measures in connection with the processing and are not permitted to use the personal data for other purposes. We also transfer your personal data with companies or authorities that are independent personal data controllers, i.e. they themselves determine the purpose and means of processing the personal data. When your personal data is shared with a company or authorities that is an independent personal data controller, their privacy policy applies. Orrling Jewelery shares your personal data with suppliers or subcontractors to fulfill agreements with you and for other purposes as stated in this privacy policy. We share your personal data with companies that help us with marketing and IT services. When you provide personal data for a purchase, we share this with banks and other providers of payment transactions and financial services. We also hire companies to provide delivery of products that need access to personal data in order to provide these services. We may also disclose personal data to authorities if we are obliged to do so by law.

 

HOW DO YOU ACCESS AND CONTROL YOUR PERSONAL DATA?

You can access all of your personal data collected by Orrling Jewelery by contacting us by telephone or the address provided in the Contact Us section below. We respond to requests for access or deletion of your personal data within 30 days.

HOW LONG DO WE SAVE YOUR PERSONAL DATA?

We save your personal data in a form that enables identification of you only for as long as is necessary for the purposes of the processing. We process and save your personal data as long as it is necessary to be able to fulfill our contractual obligations towards you. We also save your personal data for other purposes, such as accounting, measures against fraud or money laundering. For these purposes, the personal data is only saved for as long as is necessary for the purposes or as required by applicable law.

 

WHAT RIGHTS DO YOU HAVE?

Right of access: You have the right to receive information about which personal data about you that Orrling Jewelery processes, including the purposes of the processing, the recipients or categories of recipients to whom the personal data has been disclosed or is to be disclosed, as well as a copy of the personal data that is during treatment. It costs nothing to obtain this information and a copy of the personal data. For any additional copies you request, Orrling Jewelery may charge a fee to cover administrative costs. Please note that if you request access to your personal data, we may request additional information about you to enable efficient handling of the request and that the personal data is provided to the right person. Right to correction: You have the right to have incorrect personal data concerning you corrected. You can also correct incorrect or incomplete information about yourself. Right to deletion ("the right to be forgotten"): You have the right to have your personal data deleted without undue delay if any of the following conditions apply: • If the data is no longer needed for the purposes for which it was processed • If the processing is based solely on your consent and you withdraw your consent • If the processing takes place for direct marketing and you object to the data being processed for this purpose • If you object to data processing that takes place after a balance of interests and there are no legitimate reasons that outweigh your interest • If the personal data has processed unlawfully * If erasure is required to fulfill a legal obligation Orrling Jewelery may nevertheless refuse to comply with a request for erasure when the personal data is processed for the following reasons: • To exercise the right to freedom of expression and information * To fulfill a legal obligation • In order to establish, assert or defend legal claims In these cases, we ensure that the personal data we process or are obliged to store is no longer used for other purposes. Right to object: You have the right to object at any time to the processing of your personal data based on Orrling Jewellery's legitimate interests. In that case, we may no longer process the personal data unless we can demonstrate legitimate reasons that outweigh your interests, or if the processing takes place for the establishment, exercise or defense of legal claims. Right to limitation of processing: You have the right to demand that our processing of your personal data be limited if one of the following options is applicable: • You dispute the accuracy of the personal data, during a time that gives us the opportunity to check whether the personal data is correct. • The processing is illegal and you oppose the deletion of the personal data and instead request a limitation of their use. • We no longer need the personal data for the purposes of the treatments, but you need it to be able to establish, assert or defend legal claims and therefore request that we not delete them. • If you have objected to the processing of your personal data, you can request limitation of processing during the time we need to check whether our legitimate reasons outweigh your legitimate reasons for the processing to cease. If the processing has been restricted in accordance with one of the options above, we may only, in addition to storage, process the personal data with your consent, or process it to establish, assert or defend legal claims or to protect the rights of another natural or legal person. Data portability: You have the right to have the personal data that you have provided to us transferred to another personal data controller in cases where the processing is based on your consent or on an agreement to which you are a party. Another condition is that the transfer is technically possible. Right to lodge a complaint with a supervisory authority: You have the right to or receive information on how to exercise your rights or lodge a complaint about the processing of your personal data by contacting the supervisory authority in your home country.

 

HOW DO WE USE COOKIES AND OTHER SIMILAR TECHNIQUES?

Orrling Jewelery uses cookies and similar technologies to provide its website and to facilitate the collection of data. Cookies are small text files that are transferred to your device. The website uses two different types of cookies: temporary cookies that are only stored temporarily and disappear when you close your browser, and permanent cookies that are saved for future visits. We use cookies to analyze the performance of the website, customize it according to your preferences and to analyze your use of the services. We also use cookies to be able to direct relevant marketing to you. The website's functionality is to some extent dependent on temporary cookies, for example to facilitate navigation on the website and in the online store. For more information about how we use cookies and similar technologies, see our cookie policy. You can change the settings in your browser or your device to manage the use and extent of cookies. Use the help function in your browser or device to learn more about how to change these settings. For example, you can choose to block all cookies, only accept first-party cookies, or delete cookies when you close your browser. Please note that some functions of our website will not work optimally if you block or delete cookies. Orrling Jewelery Artmetall/AB, registered with the Swedish Companies Registration Office with registration number 556812-0488 and address Drottningatan 3, 252 20 Helsingborg, is the data controller for the processing of your personal data. We follow Swedish data protection legislation. Comments or questions regarding this Privacy Policy or questions regarding Orrling Jewellery's processing of your personal data can be sent to: Artmetall AB Attn: Kundtjänst Drottningatan 3 SE-252 20 Helsingborg Sweden contact@orrlingjewellery.com Phone: +46 (0)42 13 84 40 The privacy policy was updated no later than 30.06.2022